Customer Service & Call Center Jobs in Arlington, TX
Arlington is genuinely a call center town: GM Financial, the captive finance arm of General Motors, runs one of its largest servicing operations here across more than a million square feet along I-20 with roughly 3,400 employees, and much of that work is customer account servicing, collections, and phone-based support. That single campus makes customer service and call center roles some of the most abundant entry points into a stable corporate job in the city, and healthcare, retail, and municipal employers add thousands more. This hub pulls together every LocalJobPage guide in the field so you can find a role, see who is hiring, and apply.
Why Call Center Hiring Is Strong in Arlington
Customer service is one of Arlington's biggest entry-level engines because the city hosts large-scale phone and account-servicing operations, not just scattered retail desks. GM Financial's I-20 campus runs high-volume customer service, collections, and account-management teams that hire in steady waves and offer clear paths from phone rep into team lead and supervisor roles. Around it, Texas Health Resources staffs patient-access and scheduling call centers from its Arlington headquarters, the City of Arlington runs a 311 service center for residents, and the Entertainment District, Six Flags Over Texas, and major retailers all need client-facing and support staff. The result is a market where a strong phone rep can find work year-round and move up or across industries.
Top Customer Service & Call Center Employers in Arlington
These are the largest and most active employers of customer service and call center staff in and around Arlington. Each link runs a live search combining the employer with a common role so you land on relevant openings:
- GM Financial - The I-20 corridor's largest employer; hires customer service reps, collections representatives, and account servicing staff.
- Texas Health Resources - Arlington-headquartered health system; patient-access, scheduling, and healthcare call center roles.
- City of Arlington - Municipal government; 311 service center and resident-facing customer service roles.
- Six Flags Over Texas - Major Arlington employer; guest services and client-facing support, including large seasonal hiring.
- Texas Rangers / Globe Life Field - Entertainment District operations; ticketing, guest, and client services coordination.
- D.R. Horton - Fortune 500 homebuilder headquartered in Arlington; client services and customer care coordination.
- USMD Health System - Arlington-based health group; patient support, scheduling, and help-desk roles.
Customer Service & Call Center Career Paths in Arlington
The 5 guides in this hub group into three functional buckets, so you can start where your experience and timeline fit:
- Phone and general support: Call Center Agent, Customer Service Representative.
- Specialized support: Technical Support Representative, Collections Representative.
- Client-facing coordination: Client Services Coordinator.
How to Start a Customer Service & Call Center Career in Arlington
Most customer service and call center roles in Arlington are open to candidates with a high school diploma plus strong communication skills, and there are quick ways to strengthen your application:
- Tarrant County College - business, communication, and computer courses that help you move up into coordinator and supervisor roles at low in-county tuition.
- Workforce Solutions for Tarrant County - free job-readiness, customer service, and computer-skills training plus placement help.
- Software and typing proficiency - comfort with CRM systems, data entry, and solid typing speed are the skills employers screen for most.
- Bilingual (English/Spanish) skills - a strong advantage in Arlington's diverse market and often listed as preferred or paid at a premium on call center postings.
- Industry knowledge - basic finance familiarity helps for GM Financial collections roles, and medical terminology helps for healthcare call centers.
No state license is required for most customer service and call center roles in Texas; hiring is driven by communication skills, reliability, and software proficiency rather than certification. Note that some collections roles may require registration or background screening depending on the employer.
Customer Service & Call Center Salaries in Arlington
Pay varies by role, employer, and experience. These are local estimate tiers to help you plan:
- Entry level (call center agent, customer service representative): roughly $30,000 - $40,000 per year.
- Mid level (collections representative, technical support representative): roughly $38,000 - $52,000 per year.
- Senior level (client services coordinator, team lead, supervisor): roughly $50,000 - $65,000+ per year.
These figures are estimates that vary by employer and experience, and many call center roles add performance bonuses or commission. Larger employers like GM Financial and Texas Health Resources typically add benefits such as health insurance, retirement matching, and paid time off.
Frequently Asked Questions
Do you need a degree to work in a call center in Arlington?
No, most customer service and call center roles require only a high school diploma or equivalent along with strong communication skills. Employers screen for reliability, a professional phone manner, and comfort with computer systems like CRMs. Bilingual English/Spanish ability is often preferred and can raise your pay in Arlington's diverse market.
Which employer hires the most call center workers in Arlington?
GM Financial is the largest, running one of its major servicing operations from its I-20 campus with roughly 3,400 employees, much of it customer service, collections, and account support. Texas Health Resources, the City of Arlington's 311 center, and Entertainment District venues are also significant sources of customer-facing jobs.
How much do customer service and call center jobs pay in Arlington?
Entry-level call center agents and customer service reps generally start around $30,000 to $40,000 per year, specialized roles like collections and technical support land in the $38,000 to $52,000 range, and client services coordinators and supervisors commonly earn $50,000 to over $65,000. Many roles add bonuses or commission on top of base pay.
What is the fastest way into a customer service career in Arlington?
The quickest path is applying directly for entry-level call center agent or customer service representative openings, which usually require only a high school diploma and hire in steady waves at large employers like GM Financial. A free customer service or computer-skills course from Workforce Solutions for Tarrant County can strengthen your application and help you move up faster.
What is the difference between a customer service representative and a collections representative?
A customer service representative handles general inquiries, account questions, and support requests to keep customers satisfied. A collections representative focuses specifically on contacting customers about past-due accounts, arranging payments, and resolving delinquencies, often under regulatory guidelines. Collections roles can be more demanding but frequently pay more through performance incentives.
Ready to get started? Browse all current customer service and call center job openings in Arlington, TX on LocalJobPage.